What Information Should I Include on a Credit Note? The template is available for download at the bottom of this page. If you are using a manual system, then our free template in Excel is suitable. Allocating it against the invoice will reduce the amount of the invoice. Once the document is created, you can leave it until payment is received or allocate it against the invoice. Some popular accounting packages include QuickBooks, Xero and a free version of Pandle, including online invoicing. If you are not sure how to issue them, look at the help documents. All accounting packages can create credit notes in their systems. It will mean that some of the details are posted for you, but you may need to make some adjustments. If you are using an accounting package, there may be an option to issue a credit note directly from the invoice. It will mean that the records are still correct and the customer has the same paperwork.ĭepending on the accounting system used will depend on how you issue a credit note. If you have issued an invoice, it is always good practice not to amend or delete it but to create a credit note. The easiest way to issue a credit note is to use invoicing software the feature will be available to issue a credit. It will generally reference the original invoice, describe the goods or services, quantities, prices and state the reason for the issue. On the credit memo, the supplier will give as many details as possible. There are many reasons for issuing a credit note, including the return of goods, invoicing the wrong customer, damaged goods, a different amount or the customer not being happy with the products or services provided. It is also called a credit memo.Ī credit note is part of the double entry bookkeeping process and is usually created in an accounting package like QuickBooks or FreshBooks. In other words, it is a negative invoice. What is a Credit Note? Credit Note DefinitionĪ credit note is a document issued to cancel all or part of a sales invoice.
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